Ticket Office Information

Purchasing Tickets to UCSB Department of Music Events

UCSB Mobile Ticketing via the AXS App

UCSB is moving to mobile ticketing via the AXS app! AXS Mobile ID digital tickets are tickets you use with your phone—like e-tickets or mobile tickets from an airline or movie theater—and they make getting in easier than ever. 
  • Download the free AXS Tickets app from the Apple App Store or Google Play
  • Select "AXS Mobile ID" as your delivery method when buying tickets (it’s free!). 
  • Simply show your tickets on your phone using the AXS app to enter the venue.  
See below for more detailed instructions on how to purchase tickets, use your tickets to enter an event, and transfer tickets. Print-at-home tickets are no longer an option and paper tickets will no longer be sold at the door. 

Purchase Tickets

  1. Download the free AXS Tickets app on the Apple App Store or Google Play
  2. Search for the event title or date
  3. Once on the event page, tap “Get Tickets”
  4. Select your tickets (indicate ticket type and quantity)
  5. Tap “Find Tickets”
  6. Review your order
  7. Select “AXS Mobile ID” as the Delivery Method
  8. Tap “Continue”
  9. Sign in or Sign up for an AXS account 
  10. Enter your payment information
  11. Tap “Confirm Purchase”

Event Admission

  1. Open the AXS app and sign in on your mobile device
  2. On the navigation bar at the bottom of your screen, tap the center circle with your initials to access your AXS Mobile ID (QR code)
  3. Show your AXS Mobile ID at the door and a ticket associate will scan your QR code
PLEASE NOTE: Screenshots of your AXS Mobile ID will not work if you try to scan them at the venue. To keep your tickets secure, the code for your ID refreshes every minute.
 
If you have purchased tickets for a group, all tickets in that group will be available on your AXS account. Please make sure all members of your party enter at the same time, or transfer tickets to members of your party prior to the event.

Transfer Tickets

  1. Open the AXS app and sing in on your mobile device
  2. Select the event and access tickets
  3. Tap “Transfer” next to the event 
  4. Select the tickets to transfer and enter the recipient’s information
  5. Tap “Transfer” on the review page to send the tickets
The recipient will receive an email notifying them of the transfer. If they have not created an AXS account, they will need to create one to complete the transfer. Once they have created an account, the tickets will be accessible within their account on the AXS app.

Purchasing Tickets Online or by Phone

Tickets may be purchased online at music.ucsb.edu/news/purchase-tickets or by calling the Associated Students Ticket Office at (805) 893-2064. The Associated Students Ticket Office is located in UCEN Room 1535, across from the Corwin Pavilion. The Associated Students Ticket Office is open Monday through Friday from 10 am-5 pm in Fall, Winter, and Spring quarters, and Monday through Friday from 10 am-4 pm in Summer.
 
Online ticket sales close one hour prior to the start of an event.
 
If you have questions about purchasing tickets, please contact the Associated Students Ticket Office at ticketoffice@as.ucsb.edu or (805) 893-2064.

Youth Tickets

Children under the age of 12 are admitted free to all Department of Music events unless otherwise noted. The Department of Music requires a ticket for all children. Youth tickets may be reserved in advance by visiting the AS Ticket Office on the UCSB campus (UCEN Room 1535, across from Corwin Pavilion) or by contacting the AS Ticket Office at ticketoffice@as.ucsb.edu or (805) 893-2064.

UCSB Students

UCSB students with a valid UCSB student ID are admitted free to all Department of Music events (some exceptions may apply, but will be clearly indicated on the event listing). UCSB students may reserve a free ticket in advance by visiting the AS Ticket Office on the UCSB campus (UCEN Room 1535, across from Corwin Pavilion) or by contacting the AS Ticket Office at ticketoffice@as.ucsb.edu or (805) 893-2064.

Convenience Fees

UC Santa Barbara Associated Students manages all ticket transactions for the Department of Music. As part of UCSB AS policy, a convenience fee of $1.00 will be added to all in-person, online, and over-the-phone transactions to facilitate the handling and delivery of your tickets.

Refunds, Exchanges, and Cancellations

All sales are final. Please double check your tickets at time of purchase for discrepancies. In the event of a cancelled performance, ticket holders will be notified via email of the cancellation and will have the opportunity to exchange their tickets for another event of equal value.

Late Purchases

If tickets are no longer available for purchase online, tickets may still be available at the door. Depending on the event, tickets are available for purchase 30-45 minutes prior to the start of the event.

Directions and Parking Information

For detailed directions and parking information, please visit our Maps & Directions page.

Venue Information

Seating

Seating is general admission in all Department of Music venues. Doors typically open half an hour to fifteen minutes prior to the start of an event. We recommend arriving fifteen to twenty minutes early to secure parking. See our Maps & Directions page for more information on parking locations and rates. 

Late Seating

Late seating is typically allowed between pieces at the discretion of the front of house staff. Please wait for an usher to direct you into the hall at the appropriate time.

Accessibility

All Department of Music venues offer wheelchair and special needs seating options. Please call the AS Ticket Office at (805) 893-2064 for more details.

Food and Drink

Food and drink are prohibited in all Department of Music venues.

Skateboards

Skateboards, scooters, and other large items must be checked with an usher prior to entering a venue. Patrons may claim these items at the time of their departure from the venue.

Animals

Animals are prohibited in all Department of Music venues, with the exception of those trained to assist persons with disabilities as defined by the U.S. Department of Justice ADA Requirements for Service Animals.